IBS Medic Operations Platform

Operations Platform / Medical Devices

Centralising Medical Equipment and Rental Operations Across Multiple Branches

WARISANTECHQ developed a centralised platform for IBS Medic to manage equipment, consumables, customer relationships and rental activity with real-time operational visibility.

Key result:

80–90% reduction in manual tracking

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IBS Medic Operations Platform by WARISANTECHQ

Overview

IBS Medic is a medical devices company operating across multiple branches. They handle equipment rentals and doctor/hospital engagement — all requiring precise operational control and accurate, real-time data.

Challenge

IBS Medic managed their nationwide operations manually across HQ and Penang, with plans to expand.

They faced issues with:
  • Fragmented tracking of equipment & consumables
  • No unified view of doctors, hospitals & customer activity
  • Manual rental lifecycle management (leading to delays, overdue returns, and errors)
  • Difficulty scaling operations for new branches

They needed a centralised, scalable, and real-time system to streamline everyday operations.

Our Solution

WarisanTechQ designed and built a centralised multi-branch operations platform that unifies every part of IBS Medic’s business — customers, assets, rentals, and branch operations — into one intelligent system.

The platform provides real-time visibility, automated workflows, and a structured database to support expansion into future branches.

Impact & Outcomes

The new platform became IBS Medic’s operational backbone, delivering:

  • 80–90% reduction in manual tracking
  • Real-time visibility of all equipment, nationwide
  • Faster rental turnaround and fewer overdue returns
  • Cleaner customer insights for sales and service
  • Scalable operations ready for future branches
  • Better decision-making through unified dashboards
It transformed IBS Medic’s operations from manual and reactive to automated and data-driven.
IBS Medic Operational Impact
Operational Backbone

Technology Capabilities Used

WARISANTECHQ integrated enterprise-grade architecture components to support high availability and branch scalability.

Custom web application development
Multi-branch data architecture
Automated workflow engine
Role-based access control
Real-time status & asset tracking logic
Dashboard analytics

Key Features Delivered

Detailed breakdown of modules and capabilities built for IBS Medic's operational workflow.

No. Overview Deliverables
1 Multi-Branch Operations
  • Centralised data for HQ, Penang & future branches
  • Real-time asset and inventory visibility per branch
2 Doctor & Hospital Management
  • Complete doctor and hospital profiles
  • Doctor–hospital relationship mapping
  • Customer status indicators for sales insights
3 Equipment & Consumables Tracking
  • Serialized equipment tracking
  • Batch + quantity tracking for consumables
  • Status updates: Available, Rented, Sold, Lost, Maintenance
4 Rental & Deal Management
  • Rental, sales, trial & consignment workflows
  • Full rental lifecycle automation
  • Auto-updating item status & location
  • Ending-soon & overdue alerts
5 Operational Dashboard
  • Next 7-day returning items
  • Active rentals & ready-to-rent units
  • Overdue items & branch metrics

Process Flow Diagram

How data, inventory, rental lifecycles and branch operations flow smoothly into one centralized platform.

IBS Medic Central Operations Platform Process Flow Diagram

Does Your Team Still Manage Critical Operations Across Spreadsheets and Separate Systems?

WARISANTECHQ can help you centralise operational information and build workflows around the way your organisation actually works.

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