Bringing Customer Support, Onboarding and Operations into One Platform
WARISANTECHQ built HR2eazy OneStop to connect customers, support teams, finance, onboarding and internal operations through one secure portal.
40% faster ticket resolution
Overview
HR2eazy needed a single, centralised platform to manage all customer engagement, onboarding, support, finance tracking, and internal operations. Their previous tools were scattered — resulting in duplicated effort, inconsistent customer experience, and delayed issue resolution.
WarisanTechQ built HR2eazy OneStop, an all-in-one portal that connects customers, support teams, finance, onboarding, and sales into a seamless operational ecosystem.
Challenge
HR2eazy faced several operational challenges:
- Multiple systems for ticketing, chat, training, onboarding, and finance
- No unified visibility of customer history
- Long resolution times due to fragmented communication
- Difficulty scaling support for a growing client base
- Manual processes for finance, onboarding, and subscription management
They needed a centralised, automated, and AI-enabled portal that could streamline all support and business workflows.
Our Solution
WarisanTechQ designed and developed a fully integrated customer support and internal operations portal.
- Ticketing system with workflow automation
- Live chat powered by Firebase
- Knowledge base + video tutorials
- Training scheduling + feedback system
- End-to-end client onboarding
- Finance & subscription management
- Company CRM for all HR2eazy clients
- Task management for internal teams
- Project grouping and tracking
- Enhancement request + idea voting
- AI Chatbot (RAG-powered)
- Search & knowledge retrieval from tickets and documents
- AI-assisted support responses
Key Features Delivered
Structured overview of functional modules engineered for HR2eazy OneStop operations.
| No. | Overview | Deliverables |
|---|---|---|
| 1 | Unified Support |
|
| 2 | Smart Operations |
|
| 3 | Team Productivity |
|
| 4 | AI Layer |
|
| 5 | Secure & Scalable Architecture |
|
Impact & Outcomes
HR2eazy One-Stop delivered significant operational improvements:
- 40% faster ticket resolution time
- Unified customer visibility across support, finance, and onboarding
- Reduced manual work for onboarding & subscription tracking
- Better internal coordination via task & project tools
- AI-enabled support that reduces dependency on human agents
- Improved customer satisfaction & retention
Technology Capabilities Used
WARISANTECHQ integrated full-stack modern technologies, real-time engines, and local RAG intelligence.
How HR2eazy OneStop Connects the Customer Journey
Customer activity and internal work come together through one integrated platform.
Tickets, chat, training and feedback
Support, onboarding, finance and sales
- • One login
- • Unified customer history
- • Role-based access
- Ticketing and live chat
- Knowledge base and tutorials
- Training and feedback
- Client onboarding
- Finance and subscriptions
- Reminders and follow-ups
- Projects and tasks
- Enhancement requests
- Idea voting
- AI chatbot
- Search across tickets and documents
- AI-assisted support responses
- • Shared customer visibility
- • Less manual administration
- • Better team coordination
Are Disconnected Systems Slowing Down Your Customer Support Team?
WARISANTECHQ can develop an integrated platform that connects customer communication with the internal processes required to deliver consistent service.